Returns, Refunds and ExchangesAt Bertie's Bloomers we hope you are happy with your purchase. However, in the event that you wish to return or exchange an item then please contact us at firstname.lastname@example.org as soon as possible and explain why you are returning an item and we can assist you with your return.
We will exchange or refund any unused item excluding sale items, providing it is returned to us in a salable condition, in its original, undamaged packaging, with original labels attached, with your receipt/delivery note and within 14 working days from the date you placed your order. If a free gift or promotional item was enclosed as part of your purchase then this should also be returned or the retail cost of the item will be deducted from your refund.
Please note that items are returned at the customers’ expense and we recommend that your returns should be sent by recorded delivery, we will not take responsibility for goods which do not reach us.
Receiving a Refund
Refunds to you will be made within 30 days of the date of return of the item to Bertie's Bloomers. All undamaged, correctly returned products will be credited to the original purchaser’s credit or debit card.
Returns Policy for Items On SaleUnfortunately, we cannot give refunds on sale items however, an exchange will be granted if all items returned to us are in a saleable condition, in its original, undamaged packaging, with original labels attached, with your receipt/delivery note and within 14 working days from the date you placed your order